Care / Eligible customers only

System Care

Keep an eligible MethodCo-built system checked, review its failure log, and make one small routing, field, or copy adjustment when needed.

Engagement brief

Useful outcome: A monthly health check, failure-log review, one small adjustment, and a support response within two business days.
For whom: Existing MethodCo customers who need light ongoing care for a system MethodCo built and handed off.
Availability: Available only for active systems originally built by MethodCo. Eligibility and the written care boundary are confirmed before monthly billing begins.
Timing: Monthly, for eligible MethodCo-built systems
Pricing status: $150/month
Request path: When secure intake is active, the site records the eligibility request and returns a reference. Otherwise it prepares an email that you review and send yourself.
If accepted: Each active month includes one health check, failure-log review, one small covered adjustment, and a support response within two business days.

System CareSample monthly ledger

EligibilityMethodCo-built systems only

System Care scope preview · sample ledger, not client proof

Inside the engagement

Included in scope

Outside the engagement

Working rationale

The plan covers a monthly health check, failure-log review, and one small routing, field, or copy adjustment inside the existing system.

It is not unlimited support and does not cover systems MethodCo did not build.

MethodCo responds to support requests within two business days. Resolution time depends on the issue and whether it remains inside the care boundary.

The plan is $150 per month and can be cancelled at any time under the written care terms.

Delivery stages

Method Service standard

The detailed public commitments and refusal list live in one place.

Before requesting

Can a new customer buy System Care?

No. System Care is available only for an active system originally built by MethodCo.

What does the monthly adjustment include?

One small routing, field, or copy adjustment inside the existing covered workflow. It does not include a new workflow or major redesign.

Is the two-business-day commitment a resolution time?

No. It is the support response time. The response will confirm the issue, next step, and any separate scope needed.